Clinic Pilot's follow-up automation keeps your Jane calendar dense with the patients you already earned: two-way SMS reminders that cut no-shows, automated review requests that build your reputation, and reactivation campaigns that bring back patients who quietly stopped booking. Less manual work, more engaged patients, a fuller schedule.
Jane's built-in notifications are one-way. Patients reply "can I move to Friday?" and nobody hears it — so the slot dies as a no-show. Our workflows make every message a conversation that ends in a kept, moved, or refilled appointment.
Confirmations and reminders patients can reply to. "Reply R to reschedule" saves the revenue instead of losing the slot — automatically.
Happy, established patients get a well-timed review request after their visit. Your Google rating — the thing new patients check first — compounds while you treat.
We identify patients who haven't booked in a while and re-engage them with a personal nudge or offer. A proven path to a fuller schedule with zero admin lift.
A reschedule that would've been a no-show, the refill of the freed slot, and a review that wins the next patient — all from texts no human had to send. This is what "follow-up automation" actually looks like on a patient's phone.
A new patient costs ad spend. A reactivated one costs a text message — and they already know and trust your clinic. Every retention workflow feeds the same calendar your ads and SEO fill, which is why utilization compounds quietly month after month for our clients.